A couple of you have asked us if we have a newsletter and now we do! Join our newsletter! Dont worry we don't spam plus you get 15% off!(o˘◡˘o)
I've gotten so many custom pin request and unfortunately i cannot make one single pin for one single person. If you'd really like that design and wouldn't mind making 99 more for me to sell to others than we can definitely work something out and collaborate! Just send me an email at firstname.lastname@example.org with the subject as "Pin Collaboration Idea" and I'll try to get to you as soon as possible!
I will always send out an email confirming that your package was sent and will send it with tracking. I'm one person and I really can't do anything about lost or stolen packages because of the post offices mistakes. I'll always do my best to make sure none of this happens, but I can't always assure they'll do the same.
I will issue a refund if your package has not been shipped yet. If your package has been shipped then i will only issue a refund under certain circumstances. IF there's ever a situation where I never sent a confirmation email with your tracking number AND your package never arrived then i will issue a complete refund. I keep all my receipts and emails so please don't try to be sneaky.
For returns if you'd like to exchange your purchase that can be arranged! Just send me an email at email@example.com with the subject as "exchange/return" and I'll get to you as soon as possible so we can work something out!
305-104 E. 4th Street,
Santa Ana, CA 92701
The Hidden Hand Society
2301 Bull Street
Savannah, GA 31401